About Us

Why us?
was established in early 2000, and serving the local communities in Sydney since. “Keep you smiling” - is our promise to hundreds of customers come to us each day. We are always here to give out our best as we know there is no other way to make you a happy customer.

 We do not believe the “one man on a van behind the web pages” model would work the best for you. That’s why unlike many other online stores, we are conventional fruit shop based –Through years we proudly worked together with many of the local farmers to ensure not only we have the freshest produce every day straight “from farm to your table” but also to keep the price low by cutting off all the unnecessary circles in the middle. So when you shop with us, you know you are with someone you can trust, just like trusted by many others who come and shop with us every day.

 

What if I am not happy with the products I received?
If you trust only what you see with you own eyes, you are DEFINITELY not alone. So how can we guarantee to meet your expectation as you don’t see the actual product yourself. No worries! All the fruit and vegetables are carefully selected and handled by our professionals with years of experience to ensure we always keep our standards at the highest level possible. Nevertheless, if you first time shop with us and you still feel uncertain, we can offer you the Money Back Guarantee* which means, if you are not happy with what you received, simply let us know within the next day and we will come to pick it up and fully refund you, so it’s all Risk Free with absolutely No hidden cost!

 

Our delivery service
We delivery to anywhere in Sydney free of charge and, as long as you have an eligible address (not postal box) we can deliver to you. Easiest way to find out whether your area is covered is to use our service area checker which is located at the bottom of our home page.

Our delivery is from Mondays to Fridays expect for public holidays. Next day delivery given that the order is made before 6pm.

If you are outside of our service area, or require delivery over weekends or public holidays, contact us and we can specially arrange it for you at our best.^
 

 What if I am not available at the time of the delivery?
Our standard delivery service time is from 9am to 5pm working days. You don’t have to be available for the delivery as long as you leave a note during checkout and advise us that you are happy to let us leave the delivery outside of your door or other places as specified.*

 
How can we guarantee the quality and freshness?
Most of our vegetables & herbs and many of our fruits are directly from local farms, also we work very closely with many agents to ensure the highest quality of produce from around country ready to be served on your table anytime as you wish.  

 
Are all our products locally produced?
Most of them. We mark the country of origin otherwise on the product as apply.

  

Stay shopping with us and get rewarded!
We value our customers and are very pleased to see you come back as regular, that’s why we have reward program in place to make sure every dollar you spent are counted and rewarded when you stay with us.

 Want to share your happy experience with your friends? we appreciate that! And we have our revolutionary 10/10 Referral Scheme~ running from time to time to make sure both you and your friend will get rewarded!*

 
**All goods of Group-Buy no refund apply.

Check the timetable before you placed the order on our deliver courier company, Fastway (http://www.fastway.com.au/courier-locator) If later or delay by fastway, we do not take responsibility.If customer has any question please contact us by email,admin@smilingfruit.com.au NO phone call.

^surcharge may apply. Contact us for more information.

 

Smiling Fruit © 2017 All Rights Reserved
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